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Connected drive issues

Discussion in 'Audio, Video & Electronics' started by kperess, Oct 10, 2018.

    • Member

    kperess

    Post Count: 15
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    Recently, my car is not receiving messages sent regarding navigation destinations. I send the information from my computer, locations are confirmed, and when sent, I receive confirmation of the info being sent to my car. However, for the past 8 - 10 messages sent, none appears in the car.

    Have not updated any software nor changed anything on my computer.

    Vehicle is a 2015 X3
    • Member
    • Technical Service Advisor

    charlson89

    Post Count: 2,166
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    Make sure you have a valid contract through assist that does this function. You can do this by call Bmw assist or pushing your SOS button in your car and some one will come over to assist you.
    • Member

    kperess

    Post Count: 15
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    I do have a valid contract for this service, so that is not the issue. Checked with the service department of my local dealer, and they said that they had received notice about some issues with this service -- sounded like it may have been system-wide. We'll see.

    Your suggestion about using car's SOS button is a good one. I plan on sending a destination to the car today or tomorrow and, if it is still not received, using the call button. Thanks.

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