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BMW ConnectedDrive Out of Service for months

Discussion in 'BMW' started by mchiang, Aug 13, 2015.

    • Member

    mchiang

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    Has anyone with current BMW model ConnectedDrive been experiencing no service for months? I've been experiencing the POI online voice search not working for almost 3 months now. When I called BMW Genius, they stated they are aware of the problem and other owners are reporting the same problem, but their engineers are still working on a fix to the system now. I am very concern that it's been over 3 months now since I first reported the problem and their engineers still have not found a fix.

    I am sure at this point if the problem is with my car or BMW ConnectedDrive system. Can anyone on this forum provide some feedbacks? It's very frustrating when I needed to use it and it's not working. Thanks.
    • Member
    • Technical Service Advisor

    charlson89

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    I know there has been issues with the backend system from the bmw providers for this service. What exactly is not working with the POI voice search?
    • Member

    mchiang

    Post Count: 6
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    It's the online voice search function. BMW stated that they are aware of the problem on their end for the past 4 months, but they don't have an ETA as to when their engineers will be able to fix the system. In the meantime, I'm paying for a function that I can't use for more than 4 months and counting. This is creating a huge safety issue specially when I have a need to search for POI while drive and the voice search function is not working. Is this normal for the system to have such a long problem and they still claim that there's no fix in place yet? I am starting to lose my confidence with BMW now.
    • Member
    • Technical Service Advisor

    charlson89

    Post Count: 2,209
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    The problem with those systems is that they are not ran by BMW but by a third party provider. I would call customer service and see if you can get those 4 months service refunded.

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