A collision center in my town is the recommended collision center by the BMW dealership. I've obviously had problems because I'm writing here. The collision center's website says that it is certified and authorized to work on several models of cars - BMW included. I've researched and there are very stringent guidelines in order to receive a BMW Certified Collision Center. I went to BMW North America and the collision center is NOT listed as a Certified Collision Center for BMW, nor an "authorized" one - if there is such a thing. My question is - what is the definition or requirement to become an "authorized" one? I've read and know the requirements to attain and keep Certified Collision Center status. Is there a place to find out if a center has tried to become certfied and lost it or if they are and are just not listed on BMW of North America's website? What does it take to be an "authorized" collision center and is there such a thing? You know how you learn things the hard way - meaning, after you've had a problem and now are having to fight to resolve a problem. The local BMW dealership site recommends the collision center with all sorts of glowing information about lifetime warranty, quality standards, and finally states they have "Certified Collision Center Technicians" and a final paragraph that states they are a CertifiedFirst Repair Center. I now know that a CertifiedFirst Repair Center is a completely separate entity - even though it is so close, verbally, to a Certified BMW Collision Center. So, if a collision center says they are certified and authorized by a list of manufacturers to repair their vehicles, and it includes BMW, are they under any regulations for BMW repair? Is there an authorization vs. certified? If so, are there guidelines for maintaining an "authorized" status? Maybe not as strict as a Certified Center; but, I can't find a definition for authorized. HELP!!