On one hand, it's interesting that this thread is more than a year old... ...and refuses to die, apparently. On the other hand, I feel that Randy's complaint is hardly a minority malcontent, as this project's critics have been dismissed as. This project was truly a case of a "dogcatcher being hired to drive the bus." The expression can be used to describe any instance of an obviously unqualified individual or entity being tasked with an important responsibility, with painfully self-evident results. The point you seem to be missing, Frank, is that it's not about the money. It's about whether or not this company is qualified and mature enough to tackle this project -- an emphatic "no" from this skeptical BMWCCA member. What do you want to do, Frank? Refund my money too? That might be a challenge, considering I didn't spend any, but I did get the hard sell, as well as have this company play fast and loose with basic Ethics 101. How are you going to "refund" principles?