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Great service from Scott @ Sewickley BMW

Discussion in 'Member Feedback' started by BimmerRules, Apr 20, 2016.

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    Hello folks,

    I had an E60 in the past and currently drive an E46-zhp; missed the 5 a lot and wanted one with the M sport and dynamic handling package with low miles.

    Though I was searching for a 2013 model, I found a 2012 CPO that met my requirements at Sewickley BMW close to Pittsburgh (about 375 mile from me).

    Spoke to Scott Ryan, the internet sales Manager, and he was kind enough to email me some pictures and give more details including some pics. Without seeing the car or having someone drive it, I agreed to pay a deposit and pick it up after a few weeks. I assumed that since car is still under the new car warranty and is a CPO, it would have gone thru a good check. Plus, I can always bring it to my local dealers if I run into any trouble.

    When discussing the 2012 model with other members, I got to know that some F10s in the 2012 and 2013 had issues with their battery and axles.

    I promptly expressed my concerns to Scott and requested him to check them again.

    He immediately emailed all the paperwork pertaining to the CPO, which included all the previous work on the car (which were all minor), and arranged to have his service person drive the car. Not only that, he made note of the key measurements and emailed me the battery level , brake rotor and pad measurements, and tire thread. All were well above the cutoff, with the battery and rear tires close to 100%.

    In addition, he had his tech inspect the axles and confirmed they were fine. Car apparently looked and drove perfect.

    Though I was going by the BMW brand - and the CPO warranty - what a relief to see what all Scott had done to ensure that the car was fine so that I would have no trouble driving it back!

    I am extremely happy with his prompt actions and am looking forward to meeting him in person and thank him.

    In this time and age of shirking responsibility and questionable tactics - especially @ car dealers- , great service like these deserve more attention and applause.

    So, to anyone looking for a car, highly recommend to browse the inventory @ Sewickley and the service of Scott Ryan.
    Ken.S.330, charlson89 and MGarrison like this.

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