John Gamel and Christopher Basner in May 2008 joined Dwayne Moseley as Club ombudsmen. Here's some general advice from John about avoiding disputes, minimizing disputes, and making the best of issues with dealers. If you've got questions for the ombudsmen, this is a good place to post them. See the Contact Us page for how to reach them privately. "I think there are a few key points: 1) We aren't lawyers [Chris is but he's not representing the Club], and can't offer legal advice; and flowing from that: 2) if a member has filed a lawsuit over an issue of contention, it's out of our hands. That said, I've drawn the conclusion than we can try to help when a member has a problem with a dealer, supplier, or possibly BMWNA (although Dwayne said that last is a rare event). The types of problems could be pretty wide-ranging, it seems, from failures to perform as promised, to mechanical issues, to personnel issues in a dealership. "I think the general rules which might apply to a person dealing with any issue involving a BMW (or any vehicle for that matter) are: "1) hold on to, and be able to produce all documents regarding the issue in contention (also, photographs in some instances make powerful tools); "2) make notes regarding persons with whom you've spoken, and the nature of the conversation; and "3) always attempt to remain calm, reasonable and non-argumentative. "In my former life, I had to testify in Federal Court with some regularity. The documents I produced, the notes that I made, and my calm demeanor always served me well."