The document you linked to tells you what you should do next. Involving the Ombudsman in the process may help you as well.
From BMW USA on Facebook:
I think the loading speed of the home page is a valid concern. First impressions suffer. Also, Google is going to start (if they haven't already)...
I think it would be helpful to keep the most current information regarding the current raffle on the "This Year's Car Raffle" page under the National...
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