He helped me resubmit 'paperwork' for my CCA purchase rebate, for my M Roadster, by personally getting it over to BMW NA. The original snail-mail docs got lost in the mail apparently, so I had a couple days to get them resubmitted before the 60 day deadline. I could not have done it without his help! Thanks Steven! It is nice to know you can call someone and they will pick up the phone to help you out! BMW CCA is the best car club! Join today, if you have been dragging your feet!