I don't mean this to be a rant on dealer service, I just curious if this is what is on the horizon. I've just experienced a complete change at my local BMW dealer when I took my 5 Series in for it's pre 50K service. First I was grilled on where I purchased my car, that was new. (I found out that my service advisor had just left after many years of being with this dealer). I was told my new advisor would call me right back. The service advisor finally called me back almost 4 hours later. That wasn't very timely. When I arrived my advisor, who is new, didn't listen to what I needed to have serviced, so he didn't write everything up and I had to have items added. My loaner was Jetta - I was told that VW's are going to be the standard loaners for BMW dealers. Are they kidding? My back is still killing me. I was also told that Enterprise Rental car will be going into the dealers. I've lived through that nightmare with other car dealers. I have had to call a cab to an airport to rent a car because of their limited hours. There was no call at the end of the day to tell me the work was complete or status. When I picked up my car it wasn't washed, which was standard. The service advisor was gone and my car had marks on the air damn after the service. This was such a huge change in just over a month, it was unbelievable. I really love my car and the maintenance has been wonderful until now. I hope this isn't what future holds.